Canyon Country Auto Repair

Dear Zoe, Thank you so much for taking the time to share your experience with Halsey's Automotive. We truly value your feedback, as it helps us maintain the high standards of service that our customers expect and deserve. We are delighted to hear that our technician, Tim, and our manager, Alan, were able to assist you and make your visit a positive one. Our team is dedicated to ensuring that every customer feels supported, informed, and confident in the work we do. Your thoughtful review reassures us that we’re meeting those goals and making a real difference for our customers. At Halsey's Automotive, we understand how challenging it can be to deal with unexpected vehicle issues. We know your time is valuable and that the process can sometimes be stressful. That’s why we aim to make every visit as seamless and reassuring as possible. Your kind words about your experience inspire us to continue providing service that goes above and beyond. If there is ever anything more we can do to earn your trust, or if you have any feedback on how we can improve further, please don’t hesitate to reach out. We are here for you and look forward to serving you again and making sure your future visits are equally positive. Thank you once again for choosing Halsey's Automotive. We appreciate your trust and the opportunity to be your go-to automotive service provider. Best regards, The Halsey's Automotive Team

Hi Eva, Thank you for reaching out and sharing your concerns. We take safety very seriously, and I’m truly sorry that you feel this way about our work. After reviewing the photo, we noticed that the wire in question doesn’t appear damaged, which is unusual given the surrounding melted components. In cases of high heat or electrical stress, all parts of the repair, including any wiring, would typically show signs of wear or damage. This suggests that the wire may not have been part of our original repair. We documented all work details on your invoice, including that this was a temporary ‘get-by’ repair, due to budget limitations. At the time, we discussed options and made adjustments to stay within your available funds while providing a safe, functional solution using a fusible link as a safeguard. Fusible links are designed to melt when overheating occurs, protecting the system. Please feel free to contact us directly to discuss this further. Our goal is to ensure you and your family feel safe and secure in your vehicle, and we're here to help however we can. Thank you, The team @ Halsey's