My brother and I live in the AV Valley and were in route to get to the LA area, his son was in critical condition at a hospital on Sunset Blvd when all of a sudden my car started to make loud rattling noises coming from the front end and finally quit running on the AV freeway just approaching Old Road Highway. I was able to finally get it started, but noticed that I didn't have any power. I exited the freeway and started back north. I pulled into a shopping center and stopped the car. Being my brother and I are both mechanics ourselves we performed a routine inspection. We opened the hood and looked around, then looked under the car but didn't see anything oblivious. I did a google search on my phone for an automotive repair shop and Halsey's came up, only 3 minutes away. When I finally got the car there I went in and talked with Sam. I told Sam what I experienced with the car and that we both had to get to Sunset Blvd ASAP and why. Sam was very concerned about our situation and said he would get the car in and immediately start a diagnostic. I gave the approval but told him that we didn't have the time to wait due to the circumstances. He said not to worry he would hook us up with a rental car. Sam's assistant, Julie used her personal car and took us to Hertz rental car. She stayed with us until we got the car and were on our way. During the afternoon, Sam kept me posted on what they were finding. I approved the repairs and told him I would stop back by on the way home. When I got back to Halsey's the first thing Sam asked was how my brother's son was doing. Then he took us out to the car and pinpointed the issues and clearly explained what needed to be repaired. The right front intermediate shaft with carrier bearing and axle assembly were destroyed. Parts had to be ordered, so the repair wouldn't be completed until the following day. Sam briefed John on our situation and why the urgency. John shook my hand and looked me straight in the eye and told me he would take care of us. The following day Julie called and told me that the car would be ready for pickup around 5pm and to bring the rental car back to them, they would ensure it got returned. When we arrived at Halsey's, Sam again asked about my brothers' son. The cost of the repair was very reasonable. The whole experience at Halsey's Auto Service was phenomenal. Halsey's Auto Service runs a very clean shop, they are highly qualified and skilled in addition to proficient, professional, honest, and trust worthy. I recommend anyone who lives in Canyon Country who needs automotive repairs to take their cars to Halsey's Auto Service. Though we may live in the Antelope Valley, Halsey's Auto Service has acquired two new clients. "Job Well Done" and a Special "Thanks" to Sam, Julie, and John.Sincerely,Don & Ron J - Ps - They even paid for my rental car.
Don & Ron, Thank you so much for the kind words, We appreciate you taking the time to review us. If you need anything don't hesitate to give us a call. The Team At Halsey's
- Halsey's Auto Center